The Operations Manager is responsible for creating an in-venue experience that reflects Bowlero Corp's standard for world-class for guest service and inspires team members to reach beyond their best. The Operations Manager (OM) is the venue’s second-in-command, providing leadership and vision to his/her reports and other center staff, assisting the General Manager in all venue operations and floor management duties, and assuming responsibility for the center in the GM’s absence. When the GM’s away—you run the show.
As an Operations Manager, you’ll work closely with your GM to meet the venue’s financial objectives by developing and tracking the performance of operational plans and budgets and by creating sales/marketing plans that support the overall objectives of the company. The OM knows how important it is to watch the bottom line—which is why she/he helps control costs in all operations-related areas (including labor) and isn’t afraid to make changes when necessary.
The OM is a juggler of sorts—with a knack for balancing the needs of multiple departments. In this role, you’ll conduct regular meetings with the management team to review performance and offer direction/guidance that is focused on achieving the company’s goals. The OM also reviews weekly/monthly P&L statements and works with the management team to develop action plans that grow revenue and control costs—all while meeting his/her center’s annual budget.
OMs keep things running smoothly. They manage the day-to-day of their respective facilities by scheduling, planning, and organizing work, clearly communicating goals, and ensuring that all staff are familiar (and in compliance with) the appropriate standards and procedures. Along with the General Manager, the OM helps hire, train, and support our venue staff, supervising and directing the regular training of all staff in areas such as F&B operations, guest service, and loss prevention. The OM also ensures that our guest service model is being followed faithfully, resolving complaints to promote total guest satisfaction and upholding Bowlero Corp's standards for exceptional guest experiences.
What qualities make a remarkable OM? All of the above—plus a bachelor’s degree (or its equivalent) and 2-3 years of progressive management experience with staff supervision. Experience in a high volume retail, entertainment, hospitality, or restaurant venue is especially desirable, as is a thorough knowledge of POS register systems. Sound like you? Then apply now and get the ball rolling!
Please submit your resume to firstname.lastname@example.org