Independent thinkers and talented leaders, listen up: Bowlero is looking for its next (great) Operations Manager (OM). Think it might be you? Read on and see what it takes.
Bowlero OMs are world-class jugglers (metaphorically speaking) with a knack for coordinating others and balancing the needs of multiple departments. They provide leadership and vision to their reports and other center staff and assist the General Manager in all venue operations and floor management duties. The OM is the venue’s “second-in-command” and when the GM’s away—you run the show.
As an Operations Manager, you’ll work closely with your General Manager to meet the venue’s financial objectives. How? By devising operational plans (and tracking their performance), developing budgets, and creating sales/marketing plans that support the overall objectives of the company. As the Operations Manager, you’ll help watch the bottom line—reviewing weekly/monthly P&L statements, controlling costs in all operations-related areas (including labor), and working with the management team to develop action plans that actively grow revenue.
OMs manage the day-to-day of their respective facilities by scheduling, planning, and organizing work, clearly communicating goals, and ensuring that all staff are familiar (and in compliance with) the appropriate standards and procedures. Along with the General Manager, the OM helps hire, train, and support our venue staff, supervising and directing the regular training of all staff in areas such as F&B operations, guest service, and loss prevention. The OM is also a standard-bearer, responsible for creating an in-venue experience that reflects Bowlero’s world-class guest service and inspiring its crew members to reach beyond their best (and be Bowlero better). As such, it’s up to the OM to ensure that our guest service model is being faithfully followed and to resolve complaints to promote total guest satisfaction.
What qualities make a remarkable OM? All of the above—plus a bachelor’s degree (or its equivalent) and 2-3 years of progressive management experience with staff supervision. Experience in a high volume retail, entertainment, hospitality, or restaurant venue is especially desirable, as is a thorough knowledge of POS register systems. Sound like you? Then apply now and get the ball rolling!