Bowlero Corp

  • Guest Services Representative (occasional nights/weekends)

    Location : Name
    Richmond Corporate Office
    Location : Address
    Bowlmor AMF
    Location : City
    Richmond
    Job Locations
    Corporate
  • Overview

    Bowlero Corporation, the world's largest Bowling and Entertainment corporation, is looking for a Guest Services Representative based out of our corporate office located in Richmond, VA.

    If you are a driven, motivated professional seeking a challenging and rewarding position with a fun company and great work environment, apply today.

    SUMMARY:   The Guest Services Representative is responsible for handling all customer inquiries related to Bowlero Corporation's brands - Bowlero, Bowlmor, AMF, and Brunswick Zone..  The GSR will interact with existing and prospective guests via phone and email to provide information and troubleshoot issues.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES:  Primary duties and responsibilities include, but are not limited to the following.

    • Deliver best in class guest service via phone, over email and occasionally on social media, in a timely, friendly and helpful manner
    • Resolve guest issues problems by
      • Clarifying the guest's complaint
      • Determining the cause of the problem
      • Selecting and explaining the best solution to solve the problem
      • Expediting correction or adjustment
      • Following up to ensure resolution
    • Addresses and resolves guest questions regarding guest experience, center information and offers and promotions. Must be aware of all existing rates, property features, event sales processes and promotions.
    • Think creatively about ways to optimize each guest’s experience, delivering on Bowlmor AMF’s mission statement of providing a delightful guest experience
    • Channels issues to appropriate departments and ensures all inquiries are addressed quickly and thoroughly
    • Master internal ticketing system (call logging and reporting) in order to efficiently and effectively process inquiries
    • Ability to work extended workdays, evenings and weekends to support business needs.
    • Other duties may be assigned. 

    REQUIRED QUALIFICATIONS:

    • High School Diploma required; 2-4 year college degree preferred
    • Minimum of one (1) year guest service experience in a call center, hospitality/restaurant or corporate setting; or equivalent combination of education and experience required
    • Demonstrate self-motivation, a positive attitude, and have the ability to work well on a team
    • Possess strong listening, written and verbal communication skills; receptive to coaching and feedback, and have the desire to meet/exceed goals and solve problems while working in a fast paced environment    
    • Intermediate computer skills including the ability to navigate multiple windows and online web applications and utilize search tools to find information
    • Must have general proficiency with Microsoft Office suite.

    ABOUT BOWLERO CORPORATION:

     

    Welcome to Bowlero Corporation—the largest owner and operator of bowling entertainment venues in the world. Bowlero Corporation was founded in 2013 as Bowlmor AMF following the successful acquisition of AMF Bowling Worldwide by Bowlmor Lanes. Starting as a single bowling alley established in Greenwich Village New York in 1938, Bowlmor Lanes revolutionized the sport and transformed the landscape of the hospitality industry, introducing the concept of high-end, event-centric bowling to the public and growing to six properties within a decade. Throughout the early 2000s, Bowlmor’s flagship venue, Bowlmor Times Square, reigned as the highest grossing bowling alley nationwide.  

    The acquisition of AMF Bowling Worldwide, which at the time was the biggest name in the industry with hundreds of centers globally, served as a watershed moment for Bowlmor AMF, expanding the company’s portfolio to over 270 centers. In 2014, the company acquired the Brunswick Corporation’s bowling center business, adding an additional 85 centers to the portfolio and solidifying Bowlmor AMF’s reputation as the worldwide leader in bowling entertainment. In 2017, Bowlmor AMF officially became Bowlero Corporation, beginning a new chapter and signaling a new direction in the company’s continued growth. 

    Exceptional Service. Incredible Value. Limitless Potential. 

    Interested candidates, please send your resume to tkaplan@bowlerocorp.com.

     

    #IND1

     

    #GD

     

    This is Bowlero Corporation.

     

     

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